It may be small print but it is very important.
St Ives Holidays is a trading name of Lanhams ltd. The
company is registered in England No. 5639182 with the
registered address 9 High Street, St Ives, Cornwall TR26
St Ives Holidays act as agents for the owners of the
properties. The rental agreements are made by St Ives
Holidays on behalf of the owners and the contract is
between the owner of the property and the guest.
Your application must be made on the Booking Form from
our brochure or our website, completed in full. Should
you be unable to complete a booking form our staff will
complete one for you over the telephone and your verbal
agreement will be needed to our terms and conditions.
Bookings made more than 6 weeks in advance require a
1/3 deposit plus a non refundable booking fee of £25. The
balance is due 6 weeks before your holiday commences.
Bookings made less than 6 weeks in advance require the
full charge plus booking fee.
When a deposit is paid, the balance is due 6 weeks before
the commencement of the holiday. If the balance is not
received within 7 days of the due date St Ives Holidays
reserves the right to cancel the accommodation as per the
conditions for cancellation.
Payments may be made by:-
( a ) Cheque made payable to St. Ives Holidays
( b ) Credit Card or Debit Card. (No surcharges will be made
for Credit Cards)
Should St Ives Holidays incur any bank charges due to
dishonoured cheques or card payment, these will be added
to your account with the addition of VAT.
St Ives Holidays reserves the right to accept/refuse
bookings at their discretion. Bookings may not be accepted
( a ) Groups of single persons under the age of 30 years.
( b ) All male or all female parties in excess of two.
St. Ives Holidays reserve the right to amend prices quoted
in the brochure due to errors or omissions or change in the
rate of VAT.
Where appropriate VAT is included in the charge.
( a ) When pets are permitted an additional weekly charge
of £20 per pet is required.
( b ) Pets must not be left in the property unattended.
( c ) Pets must not be allowed in bedrooms.
( d ) Visitors must bring pets own bedding and under no
circumstances can bedding or furnishings provided for
visitors be used.
( e ) Visitors are responsible for any damage that their pets
( f ) Neither St Ives Holidays nor the property owners can
accept responsibility for pets safety.
( g ) Please note that if you suffer from pet allergies, we
cannot guarantee that there have not been pets in any
properties, as for example some owners may bring their
own pets even when the property states no pets.
Lettings commence from 3pm on the first day of the
tenancy and end at 10am on the last day of the tenancy.
Keys are available for collection between 3pm and 9pm on
the day of arrival. After 9pm the keys will not be available
until 9am the following day. Properties and any parking
spaces must be vacated by 10am on the day of departure
and the keys returned to our offices by 10.30am.
Cancellations must firstly be advised by telephone to St
Ives Holidays followed by written or emailed confirmation
within 7 days. St Ives Holidays will use their best
endeavours to secure another booking on the property
for the same term and if possible for the same charge but
reserve the right to negotiate a charge. Any refund will
be made less the booking fee, which is non returnable. St
Ives Holidays shall not be liable at the suit of any hirer of
accommodation on the grounds that St Ives Holidays have
not used their best endeavours or for any other reason.
If the cancellation is covered by the inclusive insurance, you
must also advise the insurance company.
If the property has not been re-let and is not covered by
the holiday cancellation scheme the full hire charge will still
become due 6 weeks before your holiday commences. If a
booking is cancelled within 7 days of the deposit payment
being taken, cancellation procedures will not apply and the
deposit will be returned.
Holiday Cancellation Scheme details are provided
Once a booking has been confirmed the booking cannot
be changed to another property except by dealing with the
booking as a cancellation. The dates of a booking may be
changed within the same calendar year if available and the
owner agrees in which case a re-booking fee of £15.00 will
The tenancy confers upon the tenants the right to occupy
for a holiday within the meaning of schedule 1, paragraph 9
of the Housing Act 1988.
(a) To keep and leave the accommodation in a clean and
tidy state returning all furniture to the place in which it was
found on entry. A cleaning service is not provided during
(b) To pay for any breakages and damage.
(c) Not to do anything to make void or voidable any policy
(d) Not to cause a nuisance to neighbours.
(e) To allow the owner, agent and tradesman reasonable
access. Although St Ives Holidays does not wish to disturb
your holiday, we do reserve the right to enter the property
during your stay should the need arise.
(f) To leave the accommodation in a state and condition
suitable for occupation for another hirer. If this is not the
case he/she will be liable for the hire charges as shown for
the accommodation for the period until it is so available
and for any loss or damage which shall be occasioned
(g) Not to part with possessions of the property, or share it,
except with members of the party shown on the booking
(h) Not to exceed the total number of people it sleeps as
detailed in the property description. A cot may only be
occupied by a child aged 24 months or less.
Should the booking conditions not be met, the tenant
agrees to pay any additional charges incurred and the
owners or St Ives Holidays reserve the right to re-enter the property and terminate the tenancy.
Our staff always strive to be helpful and polite and we
have a zero-tolerance policy towards bullying, threatening
or aggressive behaviour towards them in any form either
physical or verbal. If our staff are unhappy with the way
they are treated we reserve the right to cancel a booking or
terminate a tenancy.
If due to any occurrence beyond the control of the owner
and his agent the accommodation is not available as
booked, eg fire, flood, should we have no similar properties
available to move you to all monies paid will be refunded
in full but neither will be under any further liability towards
The Agents, St Ives Holidays, do not accept liability for
any act, neglect or default on the part of the Owners or
any other person not within their employ or otherwise
under their control, nor for any accident, damage, loss,
injury, expense or inconvenience, whether to person or
property, which the Tenants or any other person may suffer
or incur arising out of, or in any way connected with the
letting. In addition, the Owner accepts no liability for loss
of or damage to the Tenants’ possessions on the Owners’
property or land.
Where WiFi is supplied, the Tenant Agrees to comply with
all current legislation regarding the use of WiFi and the
internet. The Agents, St Ives Holidays and the Owners
accept no liability for the loss or damage to the Tenant’s
possessions or data nor for unavailability of the WiFi or
All parking is at your own risk, including spaces hired
through St Ives Holidays.
If you have any cause for dissatisfaction PLEASE CONTACT
US IMMEDIATELY by calling at our office or by telephoning
01736 794686 (or 01736 793818 out of office hours). It
is imperative that we see the reason for the complaint
before any remedial action is taken. We regret we cannot
consider any complaints where we have not been given an
opportunity to investigate the complaint and endeavour
to put matters right during the tenancy or any complaints
made on departure or after your return home.
Please also read
all information for visitors found in the
General Information and FAQ
page as this contains important information relevant to your