Tel. 01736 794686
Open Today 9am-5pm call 01736 794686
Open Today 9am-5pm call 01736 794686
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St Ives Holidays Booking Conditions

For general information eg arrival and departure information please view our Information Page.


It may be small print but it is very important.

1. General

St Ives Holidays is a trading name of Lanhams ltd. The company is registered in England No. 5639182 with the registered address 9 High Street, St Ives, Cornwall TR26 1RS.
St Ives Holidays act as agents for the owners of the properties. The rental agreements are made by St Ives Holidays on behalf of the owners and the contract is between the owner of the property and the guest.

2. Booking

Your application must be made on the Booking Form from our brochure or our website, completed in full. Should you be unable to complete a booking form our staff will complete one for you over the telephone and your verbal agreement will be needed to our terms and conditions. Bookings made more than 6 weeks in advance require a 1/3 deposit plus a non refundable booking fee of £25. The balance is due 6 weeks before your holiday commences.
Bookings made less than 6 weeks in advance require the full charge plus booking fee.

3. Balance Payment

When a deposit is paid, the balance is due 6 weeks before the commencement of the holiday. If the balance is not received within 7 days of the due date St Ives Holidays reserves the right to cancel the accommodation as per the conditions for cancellation.

4. Method of Payment

Payments may be made by:-
( a ) Cheque made payable to St. Ives Holidays
( b ) Credit Card or Debit Card. (No surcharges will be made for Credit Cards)
Should St Ives Holidays incur any bank charges due to dishonoured cheques or card payment, these will be added to your account with the addition of VAT.

5. Eligibility

St Ives Holidays reserves the right to accept/refuse bookings at their discretion. Bookings may not be accepted from:-
( a ) Groups of single persons under the age of 30 years.
( b ) All male or all female parties in excess of two.

6. Price Changes

St. Ives Holidays reserve the right to amend prices quoted in the brochure due to errors or omissions or change in the rate of VAT.

7. VAT

Where appropriate VAT is included in the charge.

8. Pets

( a ) When pets are permitted an additional weekly charge of £20 per pet is required.
( b ) Pets must not be left in the property unattended.
( c ) Pets must not be allowed in bedrooms.
( d ) Visitors must bring pets own bedding and under no circumstances can bedding or furnishings provided for visitors be used.
( e ) Visitors are responsible for any damage that their pets may cause.
( f ) Neither St Ives Holidays nor the property owners can accept responsibility for pets safety.
( g ) Please note that if you suffer from pet allergies, we cannot guarantee that there have not been pets in any properties, as for example some owners may bring their own pets even when the property states no pets.

9. Duration and Times of Letting

Lettings commence from 3pm on the first day of the tenancy and end at 10am on the last day of the tenancy.

10. Key Collection and return

Keys are available for collection between 3pm and 9pm on the day of arrival. After 9pm the keys will not be available until 9am the following day. Properties and any parking spaces must be vacated by 10am on the day of departure and the keys returned to our offices by 10.30am.

11. Cancellation

Cancellations must firstly be advised by telephone to St Ives Holidays followed by written or emailed confirmation within 7 days. St Ives Holidays will use their best endeavours to secure another booking on the property for the same term and if possible for the same charge but reserve the right to negotiate a charge. Any refund will be made less the booking fee, which is non returnable. St Ives Holidays shall not be liable at the suit of any hirer of accommodation on the grounds that St Ives Holidays have not used their best endeavours or for any other reason.
If the cancellation is covered by the inclusive insurance, you must also advise the insurance company.
If the property has not been re-let and is not covered by the holiday cancellation scheme the full hire charge will still become due 6 weeks before your holiday commences. If a booking is cancelled within 7 days of the deposit payment being taken, cancellation procedures will not apply and the deposit will be returned.
Holiday Cancellation Scheme details are provided here (2018)

12. Changing a Booking

Once a booking has been confirmed the booking cannot be changed to another property except by dealing with the booking as a cancellation. The dates of a booking may be changed within the same calendar year if available and the owner agrees in which case a re-booking fee of £15.00 will be payable.

13. The Tenancy

The tenancy confers upon the tenants the right to occupy for a holiday within the meaning of schedule 1, paragraph 9 of the Housing Act 1988.

14. The Tenant Agrees

(a) To keep and leave the accommodation in a clean and tidy state returning all furniture to the place in which it was found on entry. A cleaning service is not provided during the tenancy.
(b) To pay for any breakages and damage.
(c) Not to do anything to make void or voidable any policy of insurance.
(d) Not to cause a nuisance to neighbours.
(e) To allow the owner, agent and tradesman reasonable access. Although St Ives Holidays does not wish to disturb your holiday, we do reserve the right to enter the property during your stay should the need arise.
(f) To leave the accommodation in a state and condition suitable for occupation for another hirer. If this is not the case he/she will be liable for the hire charges as shown for the accommodation for the period until it is so available and for any loss or damage which shall be occasioned thereby.
(g) Not to part with possessions of the property, or share it, except with members of the party shown on the booking form.
(h) Not to exceed the total number of people it sleeps as detailed in the property description. A cot may only be occupied by a child aged 24 months or less. Should the booking conditions not be met, the tenant agrees to pay any additional charges incurred and the owners or St Ives Holidays reserve the right to re-enter the property and terminate the tenancy.

15. Behaviour

Our staff always strive to be helpful and polite and we have a zero-tolerance policy towards bullying, threatening or aggressive behaviour towards them in any form either physical or verbal. If our staff are unhappy with the way they are treated we reserve the right to cancel a booking or terminate a tenancy.

16. Non Availability of Accommodation

If due to any occurrence beyond the control of the owner and his agent the accommodation is not available as booked, eg fire, flood, should we have no similar properties available to move you to all monies paid will be refunded in full but neither will be under any further liability towards the hirer.

17. Liability

The Agents, St Ives Holidays, do not accept liability for any act, neglect or default on the part of the Owners or any other person not within their employ or otherwise under their control, nor for any accident, damage, loss, injury, expense or inconvenience, whether to person or property, which the Tenants or any other person may suffer or incur arising out of, or in any way connected with the letting. In addition, the Owner accepts no liability for loss of or damage to the Tenants’ possessions on the Owners’ property or land.

18. WiFi

Where WiFi is supplied, the Tenant Agrees to comply with all current legislation regarding the use of WiFi and the internet. The Agents, St Ives Holidays and the Owners accept no liability for the loss or damage to the Tenant’s possessions or data nor for unavailability of the WiFi or internet connection.

19. Parking

All parking is at your own risk, including spaces hired through St Ives Holidays.

20. Complaints Procedure

If you have any cause for dissatisfaction PLEASE CONTACT US IMMEDIATELY by calling at our office or by telephoning 01736 794686 (or 01736 793818 out of office hours). It is imperative that we see the reason for the complaint before any remedial action is taken. We regret we cannot consider any complaints where we have not been given an opportunity to investigate the complaint and endeavour to put matters right during the tenancy or any complaints made on departure or after your return home.

Please also read all information for visitors found in the General Information and FAQ page as this contains important information relevant to your booking.

Tel. 01736 794686

St Ives Holidays, Lanhams,
High Street, St. Ives,
Cornwall, TR26 1RS, UK

© St Ives Holidays 2018

Lanhams Ltd | Registered office : 9 High St, St Ives, Cornwall, TR26 1RS | Registered in England No. 5639182