The following are for guidance only. In all cases the Booking
Conditions have priority and must be read as well.
Table of Contents
Arrival and Departure Information
While you are here
Our office opening hours are Monday to Saturday 9am to 5pm
Additionally from 25th July to 19th September 2015 we are open until 6pm on Saturdays
We are closed on Sundays and most bank holidays.
Keys can be collected from our offices at High Street, St Ives, TR26 1RS from 3pm on the day of arrival Monday to Saturday. See below for Sunday arrivals.
When can I get my keys?
Keys are available from 3pm. If you arrive early, please pop into our office and leave a mobile number with us. If your property is ready before 3pm we will contact you.
After 5pm and on Sundays (or 6pm on Saturdays from 25th July to 19th September 2015) keys are automatically taken across to the Queens Hotel opposite our offices who have kindly agreed to hold our keys until 9pm.
If you anticipate arriving after 9pm we suggest contacting DJ Cars (01736 796633), or St Ives Taxi (01736 799200) who will collect your keys from us and meet you with them. They will make a small charge for this. We regret that any keys not collected by 9pm will not be available until 9am the following morning.
Unless individual details state that there is a garage or space for a car you will have to use one of the local Car Parks. All parking including reserved spaces are at the car owner's risk.
There are 5 long stay Cornwall Council car parks in and around St Ives. Weekly "rover" passes can be purchased in advance from Cornwall Council (please allow two weeks for delivery).
Rover passes may also be purchased on arrival from the library (before midday on Saturday) or from the Island car park which allow parking in any of these.
Weekly tickets can also be purchased from any of car parks but these will apply to that car park only.
For more details see Cornwall Council Website
Yes. Please contact DJ Cars on 01736 796633. They can collect your key from us first and then collect you from the station when you arrive if
you ask them. They will make a small charge for this.
Where can I leave my luggage?
If you arrive before your property is ready, you are welcome to leave your luggage at our offices.
All properties MUST be vacated by 10am on the departure day. Keys must then be handed back to our office by 10.30am that day. We are afraid that this cannot be extended as properties must then be
prepared for the next visitors.
Where parking is provided with the property, this must also be vacated at 10am.
Properties are cleaned between bookings but you are expected to keep and leave the property in a clean and tidy state.
St Ives Holidays is a customer focused company. If you have a problem while you are staying with us and require assistance please call into our office or ring us on 01736 794686.
Outside office hours if you have a problem which requires immediate attention please contact the oncall member of our team on our emergency number. The number is provided in the booklet you will
receive with your keys.
If you are interested in booking a property you can contact us to make a provisional reservation. Usually you will have 3 days to complete your booking and make your deposit payment.
You may book online, by post or on the telephone.
To book online, go to your selected property, click Book Now and select the week you are interested in booking. Online availability is for guidance only.
Visitors have priority booking to reserve the property they have stayed in for the following year (subject to availability).
To take advantage of this, please complete the form in the booklet for visitors that will be provided with your keys.
If you stay in a property, you will have 4 weeks from the start of your holiday to provisionally book the same period next year (subject to availability), after which that week(s) will be made available to
For all customers, we can take bookings up to 11 months in advance. For example, a booking for the week ending Saturday 16 April 2016 can be booked from noon on Saturday 16 May 2015. These bookings are taken on a
Reserve basis and will be subject to the property being available. We will send an acknowledgement of the Reserve booking but we will not require a deposit until the booking form is sent with our new brochure in October.
Most properties will accept short breaks outside the main season.
If you would like to take a short break please contact us and our staff will be happy to help you. We recommend that you have a couple of choices in mind.
Short breaks are always subject to availability and agreement of the owner. Some properties will not take
short breaks at all, and many will only take short breaks a couple of weeks in advance.
Short breaks are charged as follows:
60% of week price for 3 nights; 70% of week price for 4 nights; 80% of week price for 5 nights;
with minimum a charge of: £160 for 2 persons per week plus £20 per additional person.
Once a booking has been confirmed with a deposit paid the booking cannot be changed to another property except by dealing with the booking as a cancellation (see cancelling your holiday). The dates of a booking may be changed within
the same calendar year if available and the owner agrees, in which case a transfer fee of £15.00 will be payable.
If you need to cancel your holiday please contact St Ives Holidays by telephone, email or in writing.
If your holiday is covered by the holiday cancellation scheme, or if we re-let the property to another visitor you will receive a refund, less any fees.
If the cancellation is covered by our inclusive holiday cancellation scheme, you will be given contact details for our insurance company, who you must contact direct.
If the property has not been re-let and is not covered by the holiday cancellation scheme the full hire charge will still become due 6 weeks before your holiday commences. Holiday Cancellation
Scheme details are available Holiday Cancellation Scheme
The price includes the cover described in the
Holiday Cancellation Scheme
All properties require a refundable Damage Deposit of £100
We know that accidents can happen, so if you have a mishap during your stay please call into our office and let us know.
We endeavour to return your damage deposit, by cheque, less any relevant deductions within 2 weeks of your departure.
St Ives Holidays reserves the right to accept/refuse bookings at their discretion.
St Ives is a popular location for weddings and multiple generations
of the same family holidaying together. If you require assistance in
selecting properties in close proximity to match your group
requirements please call our team who will be happy to help.
We regret that we do not accept bookings for stag/hen parties, post exam parties and similar.
If your party has a large number of under 30s, or is a large single-sex party we request that you call the office to discuss or your booking may be refused.
Visitors dogs are only accepted in properties which specifically state this in the property details, but there is no
guarantee that there have not been pets or assistance dogs in other properties.
Please read the Booking Conditions for further information on bringing a pet to a property
From the Sunday before Easter Day to 1stOctober, there are restrictions on where and when dogs are permitted on beaches.
Dogs are generally permitted on Bamaluz Beach, Lambeth Walk Beach and Porthkidney Sands (Lelant).
There are time restrictions in place on Harbour Beach and Carbis Bay Beach.
Seasonal restrictions vary by beach with some restrictions 24 hours and others time specific. Before taking a dog onto a beach please read the signage at the beach.
If you have a registered assistance dog, please contact the office for further help.
Kitchens are equipped with basic cooking equipment and there is sufficient crockery and cutlery for the number of people a property sleeps. If you use anything specialised or have any favourites, we advise you to bring your own.
Basic cleaning materials and a toilet roll are supplied. We would advise you to bring tea towels, washing powder, dishwasher tablets, additional toilet rolls etc.
Towels are only provided if specified
Irons are provided, but you may wish to bring a hairdrier with you.
The following symbols should be read in conjunction with the individual details:
|| Pets Considered. See property description for any time restrictions
|| Night Storage Heating
|| Central Heating
|| Underfloor Heating
|| Convector heating
|| Washing Machine
|| Washing Machine/Drier
|| Linen provided for the beds.
|| WiFi Available
Towels and tea towels are not supplied unless specified.
Towels can be hired by arrangement from Done n Dusted (01736 795404) or Star Linen Hire (01736 791685,
They will deliver the towels to the property for you and collect them after your holiday. Please contact them direct before your holiday to make any necessary
Baby and Toddler equipment can be hired by arrangement through Star Equipment Hire (01736 791685,
This is included in the price of your holiday
If you are allergic to animals, check with us before booking any accommodation. In some instances owners bring their own pets but do not allow visitor's pets.
The Cornish air is often warm and moist which tends to cause condensation, and we would advise all visitors to open windows during their stay.
Generally bedding is synthetic but please inform us at the time of booking if you have an allergy to feather bedding.
D.J. Cars 01736 796633
St Ives Taxi 01736 799200
Towel Hire & Cots, High Chairs, Stair Gates
Star Linen Hire 01736 791685
Done'n'Dusted 01736 795404
Visitor Information Centre
Guildhall St Ives 09052 522 250 (20p per minute)
Leisure Centre & Swimming Pool
St Ives Leisure Centre 01736 797006
Click here for restaurants
Interference to the picture can be experienced at times and is not necessarily a fault in the set or the aerial but can be due to
the granite hills in the area, the tides and/or weather conditions.
St Ives has a Leisure
Centre & 25m Swimming Pool situated at Trenwith Burrows at the top
of St Ives. The facilities provided currently include:
- 6 lane 25m pool
- Learner pool
- Sports cafe
- 60 station Breeze fitness gym
- dance studio
- fitness classes
- function suite
Family and individual weekly
membership is available for swimming and/or Breeze, as well as
daily swimming sessions. Contact the leisure centre for their
St Ives Leisure 01736 797006.
St Ives Leisure Centre, Trenwith Burrows, St Ives, Cornwall, TR26
St Ives Holidays Map Reference D3
Cornwall has an excellent recycling record and we would ask visitors to help by taking their bottles, cans and paper to the recycling stations around the town.
Tesco, Carbis Bay
Trenwith Car Park, St Ives