The following are for guidance only. In all cases the Booking
Conditions have priority and must be read as well.
Table of Contents
Arrival and Departure Information
While you are here
Office Opening Hours
Our office opening hours are Monday to Saturday 9am to 5pm
Additionally from 22nd July to 26th August 2017 we are open until 6pm on Saturdays
We are closed on Sundays and most bank holidays.
Where do I pick up my keys?
Keys can be collected from our offices at High Street, St Ives, TR26 1RS from 3pm on the day of arrival Monday to Saturday. See below for Sunday arrivals.
When can I get my keys?
Keys are available from 3pm. If you arrive early, please pop into our office and leave a mobile number with us. If your property is ready before 3pm we will contact you.
After 5pm and on Sundays (or 6pm on Saturdays from 23rd July to 17th September 2016) keys are automatically taken across to the Queens Hotel opposite our offices who have kindly agreed to hold our keys until 9pm.
If you anticipate arriving after 9pm we suggest contacting DJ Cars (01736 796633) who will collect your keys from us and meet you with them. They will make a small charge for this. We regret that any keys not collected by 9pm will not be available until 9am the following morning.
Unless individual details state that there is a garage or space for a car you will have to use one of the local Car Parks. All parking including reserved spaces are at the car owner's risk.
Visitors can purchase a weekly "Countywide Rover" ticket in advance from Cornwall County Council for £47.00 (2015 price).
Weekly "Rover" tickets are valid on any Long Stay car park throughout the County.
Note: weekly tickets do not guarantee a space but can be used in any council long stay car park.
For details on how to apply see Cornwall County Council Website
Visitors may purchase tickets at the pay and display machine using £1 coins for £35 at the Island or Trenwith Car Parks.
Alternatively visitors can use the RingGo system to pay via a Mobile Phone. Note:These tickets cover individual Car Parks only.
For more details see the Cornwall County Council Parking Website
I am arriving by train/coach, Can I arrange for a taxi to pick me up?
Yes. Please contact DJ Cars on 01736 796633. They can collect your key from us first and then collect you from the station when you arrive if
you ask them. They will make a small charge for this.
Where can I leave my luggage?
If you arrive before your property is ready, you are welcome to leave your luggage at our offices.
Vacating your property on the day of departure
All properties MUST be vacated by 10am on the departure day. Keys must then be handed back to our office by 10.30am that day. We are afraid that this cannot be extended as properties must then be
prepared for the next visitors.
Where parking is provided with the property, this must also be vacated at 10am.
Although properties are cleaned between bookings you are expected to keep and leave the property in a clean and tidy state.
What happens if I have a problem while I'm here?
St Ives Holidays is a customer focused company. If you have a problem while you are staying with us and require assistance call into our office or ring us on 01736 794686.
Outside office hours please contact the oncall member of staff. The number is provided in the booklet you
received with your keys.
Booking for next year
Visitors have priority booking to reserve the property they have stayed in for the following year (subject to availability).
To take advantage of this, please complete the form in the booklet for visitors that will be provided with your keys.
If you stay in a property, you will have 4 weeks from the start of your holiday to provisionally book the same period next year (subject to availability), after which that week(s) will be made available to
We can take bookings up to 11 months in advance. For example, a booking for the week ending Saturday 16 April 2016 can be booked from noon on Saturday 16 May 2015. These bookings are taken on a
Reserve basis and will be subject to the property being available. We will send an acknowledgement of the Reserve booking but we will not require a deposit until the booking form is sent with our new brochure in October.
Most properties will accept short breaks outside the main season.
If you would like to take a short break please contact us where our staff will be happy to help you. We recommend that you have a couple of choices in mind.
Short breaks are always subject to availability and agreement of the owner. Some properties will not take
short breaks at all, and many will only take short breaks a few days in advance.
Short breaks are charged as follows:
60% of week price for 3 nights; 70% of week price for 4 nights; 80% of week price for 5 nights;
with minimum a charge of: £160 for 2 persons per week plus £20 per additional person.
Changing a booking
Once a booking has been confirmed the booking cannot be changed to another property except by dealing with the booking as a cancellation (see cancellation). The dates of a booking may be changed within
the same calendar year if available and the owner agrees in which case a transfer fee of £15.00 will be payable.
Cancelling your holiday
If you need to cancel your holiday, contact St Ives Holidays by telephone, email or in writing.
If your holiday is covered by the holiday cancellation scheme, or if we re-let the property to another visitor you will recieve a refund, less any fees.
If the cancellation is covered by our inclusive holiday cancellation scheme, you will be given contact details for our insurance company, who you must contact direct.
If the property has not been re-let and is not covered by the holiday cancellation scheme the full hire charge will still become due 6 weeks before your holiday commences. Holiday Cancellation
Scheme details are available Holiday Cancellation Scheme
Holiday Cancellation Scheme
The price includes the cover described in the
Holiday Cancellation Scheme
We no longer charge Damage Deposits. Should any damage be caused to a property or its contents you will be required to pay for repair/replacement.
Group bookings and age limits
St Ives Holidays reserves the right to accept/refuse bookings at their discretion.
St Ives is a popular location for weddings and multiple generations
of the same family holidaying together. If you require assistance in
selecting properties in close proximity to match your group
requirements please call our staff who will be happy to help.
We regret that we do not accept bookings for stag/hen parties and similar.
Can I bring a dog?
Visitors pets are only accepted in properties which specifically state this in the property details, but there is no
guarantee that there have not been pets or assistance dogs in other properties.
Please read the Booking Conditions for further information on bringing a pet to a property
From the Sunday before Easter Day to 1stOctober, there are restrictions on where and when dogs are permitted on beaches.
Dogs are generally permitted on Bamaluz Beach, Lambeth Walk Beach and Porthkidney Sands (Lelant).
There are time restrictions in place on Harbour Beach and Carbis Bay Beach.
Seasonal restrictions vary by beach with some restrictions 24 hours and others time specific. Before taking a dog onto a beach please read the signage at the beach.
If you have a registered assistance dog, please contact the office for further help.
What is provided at the property ?
All properties are fully furnished as detailed in the property details
Kitchens are equipped with basic cooking equipment and there is sufficient crockery and cutlery for the number of people a property sleeps. If you use anything specialised or have any favourites, we advise you to bring your own.
Basic cleaning materials and a toilet roll are supplied. We would advise you to bring tea towels, washing powder, dishwasher tablets, additional toilet rolls etc.
Towels are only provided if specified
Irons are provided, but you may wish to bring a hairdrier with you.
See below for information for links on hiring Towels and Baby and Toddler equipment.
Symbols used in our property details
The following symbols should be read in conjunction with the individual details:
|| Pets Considered. See property description for any time restrictions
|| Night Storage Heating
|| Central Heating
|| Underfloor Heating
|| Convector heating
|| Washing Machine
|| Washing Machine/Drier
|| Linen provided for the beds.
|| WiFi Available
Towels and tea towels are not supplied unless specified.
Towels can be hired by arrangement from Done n Dusted (01736 795404) or Star Linen Hire (01736 791685,
They will deliver the towels to the property for you and collect them after your holiday. Please contact them direct before your holiday to make any necessary
Hiring Baby and Toddler equipment
Baby and Toddler equipment can be hired by arrangement through Star Equipment Hire (01736 791685,
Wheelchairs can be hired by arrangement through Star Equipment Hire (01736 791685,
For information on Beach Wheelchairs see
Electricity & Gas
This is included in the price of your holiday
If you are allergic to animals, check with us before booking any accommodation. In some instances owners bring their own pets but do not allow visitor's pets.
The Cornish air is often warm and moist which tends to cause condensation, and we would advise all visitors to open windows during their stay.
Generally bedding is synthetic but please inform us at the time of booking if you have an allergy to feather bedding.
While you are here
Useful Addresses and Telephone Numbers
D.J. Cars 01736 796633
Linen Hire & Cots, High Chairs, Stair Gates
Star Linen Hire 01736 791685
Done'n'Dusted 01736 795404
Visitor Information Centre
Guildhall St Ives 09052 522 250 (20p per minute)
Leisure Centre & Swimming Pool
St Ives Leisure Centre 01736 797006
Click here for restaurants
Interference to the picture can be experienced at times and is not necessarily a fault in the set or the aerial but can be due to
the granite hills in the area, the tides and/or weather conditions.
Swimming Pool & Leisure Centre
St Ives has a Leisure
Centre & 25m Swimming Pool situated at Trenwith Burrows at the top
of St Ives. The facilities provided currently include:
- 6 lane 25m pool
- Learner pool
- Sports cafe
- 60 station Breeze fitness gym
- dance studio
- fitness classes
- function suite
Family and individual weekly
membership is available for swimming and/or Breeze, as well as
daily swimming sessions. Contact the leisure centre for their
St Ives Leisure 01736 797006.
St Ives Leisure Centre, Trenwith Burrows, St Ives, Cornwall, TR26
St Ives Holidays Map Reference D3
Cornwall has an excellent recycling record and we would ask visitors to help by taking their bottles, cans and paper to the recycling stations around the town.
Tesco, Carbis Bay
Trenwith Car Park, St Ives