It may be small print but it is very important.
St Ives Holidays is a trading name of Lanhams ltd. The company is registered in
England No. 5639182 with the registered address 9 High Street, St Ives, Cornwall
St Ives Holidays act as agents for the owners of the properties. The rental agreements
are made by St Ives Holidays on behalf of the owners and the contract is
between the owner of the property and the guest.
Your application must be made on the Official Booking Form and
completed in full. Bookings made more than 6 weeks in advance
require a 1/3 deposit plus booking fee. The balance plus extras is
due 6 weeks before your holiday commences.
Bookings made less than 6 weeks in advance require the full charge
plus booking fee and extras.
A non-refundable booking fee of £25 is payable on all bookings.
3. Balance Payment
On confirmation of the booking the balance plus extras is due 6
weeks before the commencement of the holiday. We regret we do not
send reminders - the balance due date is on the confirmation form.
If the balance is not received within 7 days of the due date St Ives
Holidays reserves the right to cancel the accommodation as per the
conditions for cancellation.
4. Method of Payment
Payments may be made by:-
( i ) Cheque made payable to St. Ives Holidays
( ii ) Credit Card or Debit Card. (No surcharges for Credit Cards)
A charge of £25 will be made for any dishonoured cheques or card
payment, which will be added to your account.
Bookings will not be accepted from:-
( i ) Groups of single persons under the age of 30 years.
( ii ) All male or all female parties in excess of two.
St Ives Holidays reserves the right to accept/refuse bookings at
6. Price Changes
St. Ives Holidays reserve the right to amend prices quoted in the
brochure due to errors or omissions or change in the rate of VAT.
Where appropriate VAT is included in the charge.
( i ) When pets are permitted an additional charge of £20.00 per pet
( ii ) Pets must not be left in the property unattended.
( iii ) Pets must not be allowed in bedrooms.
( iv ) Visitors must bring pets own bedding and under no
circumstances can bedding or furnishings provided for visitors be
( v ) Visitors are responsible for any damage that they may cause.
( vi ) Please note that if you suffer from pet allergies, we can not
guarantee that there have not been pets in other properties as for
example some owners may bring their own pets even when the property
states no pets.
(vii) Neither St Ives Holidays nor the property owners can accept
responsibility for pets safety.
9. Duration and Times of Letting
Lettings commence from 3pm on the first day of the tenancy and end
at 10am on the last day of the tenancy.
10. Key Collection and return
Keys are available for collection between 3pm and 9pm on the day of
arrival. After 9pm the keys will not be available until 9am the
following day. Properties must be vacated by 10am on the day of
departure and the keys returned to our offices by 10.30am.
Cancellations must firstly be advised by telephone to St Ives
Holidays followed by written confirmation within 7 days. St Ives
Holidays will use their best endeavours to secure another booking on
the property for the same term and if possible for the same charge
but reserve the right to negotiate a charge. Any refund will be made
less the booking fee, which is non returnable. St Ives Holidays
shall not be liable at the suit of any hirer of accommodation on the
grounds that St Ives Holidays have not used their best endeavours or
for any other reason.
If the cancellation is covered by the inclusive insurance, you must
also advise the insurance company.
If the property has not been re-let and is not covered by the
holiday cancellation scheme the full hire charge will still become
due 6 weeks before your holiday commences.
Holiday Cancellation Scheme details are provided
If a booking is cancelled within 7 days of the deposit payment being taken, cancellation procedures will not apply and the deposit will be returned.
12. Changing a Booking
Once a booking has been confirmed the booking cannot be changed to
another property except by dealing with the booking as a
cancellation (see cancellation). The dates of a booking may be
changed within the same calendar year if available and the owner
agrees in which case a re-booking fee of £15.00 will be payable.
13. The Tenancy
The tenancy confers upon the tenants the right to occupy for a
holiday within the meaning of schedule 1, paragraph 9 of the Housing
14. The Tenant Agrees
(a) To keep and leave the accommodation in a clean and tidy state
returning all furniture to the place in which it was found on entry.
A cleaning service is not provided during the tenancy.
(b) To pay for any breakages and damage.
(c) Not to do anything to make void or voidable any policy of
(d) Not to cause a nuisance to neighbours.
(e) To allow the owner, his servant or agents reasonable access.
Although St Ives Holidays does not wish to disturb your holiday, we
do reserve the right to enter the property during your stay should
the need arise.
(f) To leave the accommodation in such a state and condition that it
is suitable for occupation for another hirer. It this is not the
case he/she will be liable for the hire charges as shown for the
accommodation for the period until it is so available and for any
loss or damage which shall be occasioned thereby.
(g) Not to part with possessions of the property, or share it,
except with members of the party shown on the booking form.
(h) Not to exceed the total number of people it sleeps as detailed
in the property description. A cot may only be occupied by a child
aged 24 months or less.
Should the booking conditions not be met , the tenant agrees to pay
any additional charges incurred and the owners or St Ives Holidays
reserve the right to re-enter the property and terminate the
15. Non Availability of Accommodation
If due to any occurrence beyond the control of the owner and his
agent the accommodation is not available as booked, eg fire, flood,
all monies paid will be refunded in full but neither will be under
any further liability towards the hirer.
The Agents, St Ives Holidays, do not accept liability for any act,
neglect or default on the part of the Owners or any other person not
within their employ or otherwise under their control, nor for any
accident, damage, loss, injury, expense or inconvenience, whether to
person or property, which the Tenants or any other person may suffer
or incur arising out of, or in any way connected with the letting.
In addition, the Owner accepts no liability for loss of or damage to
the Tenants' possessions on the Owners' property or land.
Where WiFi is supplied, the Tenant Agrees to
comply with all current legislation regarding the use of WiFi and
the internet. The Agents, St Ives Holidays and the Owners accept no
liability for the loss or damage to the Tenant's possessions or data
nor for unavailability of the WiFi or internet connection.
All parking is at your own risk, including spaces hired through St
Ives Holidays. Where parking is made available through a second
party it is not possible for us to guarantee the parking as the
brochure is printed before the tenancies are agreed. If for any
reason a space is not available, a refund equal to the price of a
weekly ticket in a Cornwall Council long stay car park will
be made but an alternative space can not be made available.
18. Complaints Procedure
If you have any cause for dissatisfaction PLEASE CONTACT US
IMMEDIATELY by calling at our office or by telephoning 01736 794686 or
01736 793818. It is imperative that we see the reason for the complaint
before any remedial action is taken, We regret we cannot consider
any complaints where we have not been given an opportunity to
investigate the complaint and endeavour to put matters right during
the tenancy or any complaints made on departure or after your return
Please also read
all information for visitors found in the
General Information and FAQ
page as this contains important information relevant to your